Number of questions: 50
Number of questions to pass: 37
Time allowed: 75 mins
This test consists of 4 sections including: IBM Technical Support Services Strategy & Watson4TSS, Hardware Maintenance Support for IBM and Non IBM/Integrated Multi-Vendor Support, Software Support Services, and IBM CAMSS for Technical Support Services.
This exam measures candidates ability to understand, solution, and position these 4 key strategic growth areas for selling IBM Technical Support Services:
Section 1 IBM Technical Support Services Strategy & Watson4TSS
Section 2 Hardware Maintenance Support for IBM and Non IBM/Integrated Multi-Vendor Support
Section 3 Software Support Services
Section 4 IBM CAMSS for Technical Support Services
IBM Certified Specialist – IBM U.S. Technical Support Services V2
IBM Global Technology Services
PartnerWorld Code: 41000502
Replaces PW Code: 41000501
IBM Certified Specialist – IBM U.S. Technical Support Services V2 provides Business Partners a form of validation of their knowledge of Technical Support Service offerings. Preparation for the certification testing is provided by courses can be taken thru PartnerWorld University. PartnerWorld University offers a set of online courses that address all aspects of the TSS business – and covers all the modules that will be included in the certification testing.
The test is Only applicable in the United States (Do not register for the exam if you are located outside of the USA region.)
This certification requires 1 exam
Click on the link below to see exam details, exam objectives, suggested training and sample tests.
C6010-146 – IBM U.S. Technical Support Services V2