Number of questions: 65
Number of questions to pass: 42
Time allowed: 120 mins
This exam consists of 5 sections described below.
Apply Information / Installation Planning / Migration Considerations 15%
Identify areas of risk to discuss with customer, relevant business partner(s), and IBM team:
Sysplex, I/O options
End of life / limited life
Drawers for cards (z13 and Infiniband cards)
TCO (workload retention)
Create a mutually developed implementation plan with the customer, including post-install.
Describe and implement consolidation methodology.
Ensure implementation plan is executed per requirements (including all necessary vendors, business partners, and IBM team groups).
Ensure that customer expectations have been met.
Business Resiliency 14%
Identify the elements of high availability which enable a z Systems environment to remain up and running without unscheduled outages (e.g., elements unique to single system environments, or multiple system environments in a single location, and multi-system-multi-location environment).
Identify the elements of continuous availability which enable a z Systems environment to remain up and running without any outages (planned or unplanned).
Identify the elements of a disaster recovery solution which affect the ability of the business to continue to run.
Explain recovery time objective (RTO) and recovery point objective (RPO), and identify the technologies that support these objectives.
Identify business or external elements which make having a resilient business critical, such as governmental and industry regulations or standards (finance, transit, etc), audit points, competition, and revenue impact.
Identify z Systems business resilience options and their capabilities, and alternative offerings, including (but not limited to) IBM BCRS and GDPS.
Given specific customer criteria and requirements, propose the appropriate business resilience solution, product, or process.
Conduct a business impact analysis to identify a solution which eliminates identified single points of failure (networking redundancy, application failover, infrastructure redundancy, HW or SW product redundancy).
Evaluate Customer Environment and Plans 15%
Evaluate and document current customer environment (equipment, software, staff usage, satisfaction, need for change and growth).
Identify opportunities (business resilience, workload consolidation, cloud, analytics, mobile, etc.).
Solve customer business problems using tools, methods, and processes, including benchmarks.
Solve customer business problems using capacity planning tools (zPCR, zCP3000, zBNA, zSoftCap, zTPM, zSCON).
Discuss how customers can use Techline to resolve computing issues.
Solve customer business problems using tools, methods, and processes, including methodology for best fit (newer workloads, operating environments, “fit for purpose,” etc.).
Determine which tools are used to compare different platforms: Sizing, TCO analysis, etc. (RACE, Eagle).
z Systems Features and Architecture 38%
Describe z Systems models (z13, z13s).
Describe LinuxONE models (Emperor and Rockhopper).
Describe currently marketed z Systems, operating systems (z/OS, z/VM, and Linux), and related system software, middleware, and compilers.
Describe z Systems virtualization (PR/SM, z/VM, DPM, KVM).
Describe z Systems specialty engines (IFL, zIIP, ICF) use and benefits.
Describe z Systems permanent and temporary capacity offerings (CoD, Capacity Provisioning, CBU).
Describe z Systems security offerings (RACF, PKI, Crypto, TKE).
Describe z Systems storage compatibility options for z/OS, z/VM and Linux on z Systems.
Describe z Systems connectivity options (I/O such as FICON, OSA, RoCE, zEDC and coupling links such as Infiniband, Integrated Coupling Adapter).
Describe z Systems performance improvements (HiperDispatch, zHPF, Out of Order Execution, Flash Express, Large Memory).
Describe z Systems architectural enhancements (SIMD, SMT, new instructions, Chip/Cache structure, PCIe, IFP, IBM zAware, Secure Service Container).
Describe z Systems modernization of legacy applications (new architecture and deployment).
Describe z Systems systems management (HMC, SE, zOSMF, SMF, RMF, IBM WAVE, etc.).
Describe software pricing options under z/OS, z/VM, and Linux on z Systems.
z Systems Solutions 17%
Security: Identify those things in a z Systems environment that protect networks, data, and applications.
Security: Identify common methods to reduce risk exposure in encryption and cryptography.
Security: Discuss gaps in the customer security environment in data security (encryption, data-at-rest, data-in-motion, permissions/access, etc.).
Security: Identify tools, resources and products which monitor, track and secure data, applications, and systems, and differentiate when they are used. (zSecure, crypto coprocessors, IBM Multi-Factor Authentication for z/OS (MFA), etc.).
Security: Given a customer situation, select the security solution (including processes, products, tools and services) which most closely matches the customer requirements.
Cloud: Identify the characteristics of a cloud environment (elastic, broad network access, pooled/shared resources, measured usage/resources).
Cloud: Position cloud solutions on z Systems that differentiate it from cloud solutions on other platforms (elements that are unique to z Systems, such as cryptography, RAS, Capacity on Demand).
Cloud: Position cloud virtualization solutions on z Systems that differentiate it from cloud solutions on other platforms.
Cloud: Describe hybrid cloud characteristics.
Analytics: Describe the unique values of data intensive workloads on z Systems including reliability, availability, security and scalability.
Blockchain: Describe the capabilities and benefits of Blockchain.
This exam has an Assessment Exam option: A9030-644 Assessment: IBM z Systems Technical Support V7
Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English, Japanese
Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.
You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.
All IBM certification tests presume a certain amount of “on-the-job” experience which is not present in any classroom or Web presentation. The recommended courses and links will help you gain the skill and product knowledge represented in the test objectives. They do�? not teach the answers to the test questions, and are not intended to do so. This information may not cover all subject areas in the certification test, or may contain more recent information than is present in the certification test. Taking these or any classes will not guarantee that you will achieve certification
PartnerWorld Code: 21002107
Replaces PW Code: 21002106
The z Systems Technical Support Specialist understands the customer’s business environment and evaluates their IT infrastructure to ensure that z Systems solutions are appropriately designed and implemented. This individual performs requirements analysis, systems architecture/design, and planning/installation. Additionally, he or she provides ongoing support to ensure that the customer is operational and technical requirements are continually addressed.
The technical support specialist has an in-depth understanding of the IT infrastructure and z Systems architecture necessary to design and implement z Systems solutions for customers. This individual knows the hardware components, their functions, and how they differentiate the z Systems platform, including z13s, z13, and LinuxONE models. The specialist should also understand how to upgrade from earlier systems.
In addition to the hardware, this person is familiar with the capabilities and benefits associated with assorted software and operating systems supported by z Systems, including capabilities for handling and securing cloud, analytics and mobile workloads. Further, this professional is knowledgeable in key concepts relevant to z Systems, such as reliability, availability, serviceability, scalability, security, and systems management.
The target audience for this certification includes IBM Business Partners and IBM employees who are responsible for supporting IBM z Systems solutions.
Recommended Prerequisite Skills
The successful candidate will have approximately 3-5 years of experience supporting IBM z Systems solutions.
This certification requires 1 exam
Click on the link below to see exam details, exam objectives, suggested training and sample tests.
C9030-644 – IBM z Systems Technical Support V7