Today’s IT professionals face an ever expanding variety of technical issues. CompTIA A+ 220-902 & 902 has been updated to address the
increased diversity of knowledge required of today’s technicians and validates what is currently necessary to perform effectively on the job.
“A+ opens the door to understanding mobile device sensors, small and large storage, as well as wired and wireless transmission standards.
These three things are, in many ways, three pillars for the Internet of Things
The New A+ Preparing today’s IT pros for tomorrow’s technology
A+ 900 SERIES DOMAINS
Mobile Devices 17%
Hardware & Network Troubleshooting 28%
Candidates still earn the CompTIA A+ certification by passing two CompTIA A+ exams: 220-902 & 220-902.
Both exams include multiple-choice and performance-based questions that require candidates to solve real-world problems.
What’s Changed and Why
Security is not just for the Security Administrator. Help desk and technical support professionals form one of the first
lines of defense for any organization.
• While the Security domain weighting remains the same at 22%, there is an increased emphasis on the ability to apply
security-related knowledge. For example, candidates are asked more frequently to “deploy” and “use” security best practices,
rather than simply “describe.”
• The sub-objectives for the Security domain have also been expanded to reflect the increased attack surface of a typical
organization along with the resources and tools that have arisen to protect it. For example, compare sub-objective 3.4 in A+
902 with sub-objective 2.3 in A+ 802.
• Security concerns permeate both the 901 and the 902 exams. In fact, 8 of the 9 total certification domains have an objective
or sub-objective containing a security consideration.
Broad adoption of a variety of computing devices demands more of today’s IT technicians.
• Mobile devices earn their own hardware-focused domain on the 901 exam.
• The new exams are weighted less heavily toward PC-focused hardware, decreasing from 51% spread across two domains on
the 801 exam to 34% on the 901 exam.
• While the weighting changes (meaning the total number of items presented), the range of knowledge specific to hardware
remains intact – familiar printer and PC hardware objectives remain on the exams.
The increasingly network-aware help desk/tech support environment requires command of networking principles to
perform the IT support role.
• Enterprises increasingly rely on a combination of cloud and on-premises IT systems. For those supporting those
systems and their users, cloud concepts must be well-understood. The A+ 900 series starts an IT pro on that journey
with an introduction to cloud and virtualization, the cloud’s core underlying technology.
• Like the 800 series exams, the 900 series continues the emphasis on a tech’s ability to apply core concepts and protocols such
as IPv4, IPv6, DHCP, and subnet mask to set up and support wired and wireless networks
Mobile continues to dominate personal and business technology with multiple types of systems tied to one user.
• 5 of the 8 new objectives found in the 900 series belong to mobile devices.
• Mobile devices break out of their single-domain treatment. Previously they were covered only in 802, now 220-902 covers
mobile device hardware and 220-902 covers mobile device applications, operating systems and security.
• Also added are items specifically related to troubleshooting mobile device issues.
SOFTWARE, HARDWARE & NETWORK TROUBLESHOOTING
Customers increasingly demand instant, accurate diagnosis and resolution.
• The IT role has expanded from supporting desktops and laptops to include myriad types of other devices, from laptops and
mobile phones to industrial sensors and wearables.
• The demand is high for quick accurate problem solving.
• Technicians must consider many different scenarios when solving a problem including:
– Cloud Technologies
• Troubleshooting is represented on both A+220-902 and A+ 220-902. Previously, it was only represented on A+ 802.
Technicians need to increase their knowledge of operating systems across a wide variety of devices to effectively support the end user.
• The 900 series features a Windows OS domain along with a second OS-focused domain
– The second OS domain includes objectives requiring a working knowledge of Mac OS X and Linux.
• Operating systems serving as the platforms for mobile device applications – including iOS, Android and Windows – are covered within the 220-902 exam.
A user advises that a computer is displaying pop-ups when connected to the Internet. After updating and running anti-malware software, the problem persists and the technician finds that two rogue processes cannot be killed. Which of the following should be done NEXT to continue troubleshooting the problem?
A. Run msconfig to clean boot the computer
B. Run Event Viewer to identify the cause
C. Run System Restore to revert to previous state
D. Run Recovery Console to kill the processes
A technician is tasked with analyzing computer settings managed by Microsoft Group Policy configuration. The technician wants to print a report to an HTML file for offline review. Which of the following Windows command line tools would allow the technician to accomplish this task?
Virtual machines provide users with the ability to do which of the following?
A. Extend 32-bit machines to 64-bits
B. Share hardware resources
C. Increase the network download speed
D. Use less memory in the machine
A technician has imported a .dll to fix a missing .dll issue on a PC. The application still does not run correctly and is reporting that the .dll is missing. Which of the following tools would the technician use to complete the import of the .dll?
Joe, a user, is using his smartphone for navigation while driving. As he drives, an icon frequently appears on the screen informing the user additional information is required to log in. Which of the following is causing this?
A. Unintended WiFi connections
B. Cellular data roaming notifications
C. Weak cellular signal
D. Unintended Bluetooth connections